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Monday, June 17, 2019

But what about me?

Yesterday's post look at the question, "Why is the contribution factor so high?"

Today's question: "What will it do to my phone bill?" 

I pay 3 phone bills, one for my business, one for my home, and one for cell phones.  The office is my cable company, home is my ILEC (Incumbent Local Exchange Carrier, aka "Baby Bell," aka "the local phone company").

How much does the USF cost me?  On my business bill, it's 2.29% of the voice portion of my bill. On my home bill, 2.75%.  Cell phones, 3.27% of the line charge.  So how much the current jump in the Contribution Factor from 18.8%  to 24.4% actually make those bills increase?

Office: 0.68%
Home: 0.82%
Cell phone*: 0.97%

Mind you, the percent increase on the total bill will be much smaller; those percent increases are only on the portion that's affected by the USF (voice service on landlines, line charges on my cell phone bill).  Most of my bill (charges for Internet/data, equipment, etc.) is not affected by changes in the USF.

So while the Contribution Factor is jumping almost 30%, consumers will see their bills go up less than 1%.  Because the vast majority of what you buy from phone companies is not considered interstate, and so not subject to USF fees.

*The grammar curmudgeon in me does not like the inclusion of "phone" in the last item, but not the previous two.  Originally, I had just "Cell" instead of "Cell phone," but I thought that looked too much like I was talking about phone service to my cell.

Let's be more demanding

Well, that's not good.

The USF Contribution Factor is going up.  Way up.  To a record-setting level.  That's not good for the E-Rate.  Because some of the Commissioners will cast this as a tax increase due to unrestrained spending, and it's going to encourage them to inflict all sorts of caps on Universal Service.

Is it a tax increase?  Technically, no.  The GAO and CBO have both complained that it isn't a tax.  But really, if the government makes you give up some of your money, and the government decides how that money is spent...well...sorry, but that's not a "contribution."

Is it due to unrestrained spending?  Let's look at the numbers.  Wait, I can't find a table of USF contribution calculations over the years?  Hang on, I'll build one.  At least the FCC has a page of the Contribution Factor orders going back to 2000.  Here's my compilation.

But I like my data in pictures, so here are two simple graphs that explain why the contribution factor keeps going up.  First, look at the total revenue from which the USF is drawn (revenue in billions):

Next, look at the how much money the USF programs need (demand in millions):

So clearly, we're looking for a lot more money from a much smaller pool.

But let's take a closer look at the components of that increase in demand:

Let's unstack that graph, so you can look at the growth and relative demand for each program:

In 2000, the E-Rate and High Cost were the big boys in the fund, but while the High Cost fund has more than doubled, the E-Rate bumped along at about the same demand, losing ground recently.  Meanwhile, Low Income spiked around 2012, but has dropped recently, and while Rural Healthcare has grown the most in terms of percentage, it's still the smallest program.

I can't resist playing with the graphics, so I'm going to pull out each program, adjust the scale to fit that program, and add a trendline.  This will show us which programs have been growing fastest.

Seems pretty clear which program is not to blame for the increase in demand.

Monday, June 10, 2019

Straying from my lane

I should know better than to take a look outside the E-Rate, but I can't help it; I'm a curious fellow.  So when the announcement of the latest Connect America Fund (CAF) grants came out, I looked to see which states they went to.  What?! New Jersey?!  What's the goal of the CAF?  "to accelerate broadband build-out to ... Americans ... who lack access to infrastructure capable of providing 10/1 Mbps fixed broadband."  OK, maybe in southern NJ, or the northwest corner.  Wait, there are three grants in Monmouth County.  This county is thoroughly blanketed by broadband from Verizon FiOS and a cable company.  Who can't get 10 Mbps?

Let's look at this grant: Block 1017, Block Group 1, Census Tract 8038 (in the FCC data file, it's Census Block ID 340258038001017). That block contains parts of 2 riverfront properties in one of the richest towns in the state: the properties are each assessed around $6.9 million.  The USF is paying Verizon to run fiber to 2 homes worth $7 million each?  The award list says that Verizon is only getting $2,577.70 from CAF, but still.... 

Verizon says those properties can already get 200 Mbps of Internet for $40/month.  Comcast offers 150 Mbps for $40/month.

Exactly what is Verizon getting $2,577.70 for?

I have got to stop peeking at the other USF programs, because it just gets my dander up.

Wednesday, June 05, 2019

Wireline Not-Too-Much Competition Bureau

Yesterday's blog post had me reading Alenco v. FCC, where I came across this statement: "The FCC must see to it that both universal service and local competition are realized; one cannot be sacrificed in favor of the other."  And that got me thinking about overbuilding and competition.

The whole idea of controlling overbuilding is antithetical to the Telecommunications Act of 1996, which is the act that created the E-Rate.  The first words of that act: "An Act To promote competition and reduce regulation...."  The FCC's page on the Act says, "The goal of this new law is to let anyone enter any communications business -- to let any communications business compete in any market against any other."  [Side snark: "new law"?! Maybe it's time to refresh that page.]

That's the reason that the E-Rate is overseen by the FCC's Wireline Competition Bureau (WCB).  Congress realized that to provide a level playing field, the existing Universal Service rules were going to have to be rewritten, and while they were rewriting the Universal Service rules, they created 2 new programs: the E-Rate and Rural Healthcare.

The recent Petition for Rulemaking on overbuilding stands the whole competitiveness debate on its head.  When the Telecommunications Act was past, the goal was to force the ILECs (Incumbent Local Exchange Carriers, the Regional Bell Operating Companies (RBOCs) spun off from AT&T in 1984) to allow competitors to use their facilities.  In this case, the petitioners want to force competitors to use their facilities.  So the rules written then don't apply all that well to this situation.  When the Telecommunications Act was written, no one foresaw that overbuilding might one day be an option.

But it just seems very wrong to use the E-Rate to inhibit competition.  It seems wrong to use this program, created by the Telecommunications Act, to reduce competition by increasing regulation.

On a complete tangent, how did the 1984 breakup of the AT&T monopoly work out?  Not so good.

Tuesday, June 04, 2019

Universal ≠ capped

As expected, the FCC has released a proposed rule to put a cap on the USF as a whole (currently, each programs has its own cap).  I've already opined on the overall cap, but I'll give one more overall argument against the proposal, then dive into the NPRM.

Let's take a step back.  Why should an increase in demand for broadband to schools reduce the funding available to bring broadband to rural communities?  Why should the spending in one program have anything to do with the rest?  As things stand, if one of the programs hits its cap, and the Commission has 2 options:
  1. Enforce the cap for that program.
  2. Increase the cap for that program and increase the Contribution Factor.
Under the new rules, if demand in one of the programs exceeds the cap for that program, then the FCC has three choices:
  1. Enforce the cap for that program.
  2. Increase the cap for that program, increase the overall cap for the USF, and increase the Contribution Factor.
  3. Increase the cap for that program, don't increase the overall cap for the USF, and start cutting other programs.
The only result of these rules is to create option 3.  And option 3 sucks.  The overall cap allows the FCC to cut the E-Rate by saying something like, "While we acknowledge the educational value of increasing broadband access for students, 99% of schools are already connected, so the real digital divide is at home, so we are prioritizing the Lifeline program."  They will be able to create a false choice between options 1 and 3, leaving option 2 behind the curtain.

Who likes this proposal?  Former U.S. Representative Joe "Bleed It Dry" BartonRep. Barton has left the House, but an overall cap could achieve his goal "to so underfund [the E-Rate] that it goes away."  

OK, let's take a look at the report.  As usual, I'll just be picking out things that strike my fancy and offering my ill-considered commentary.

"as courts and the Commission have recognized, too much subsidization could negatively affect the affordability of telecommunications services for those consumers who ultimately provide the support for universal service."  OK, I'll bite.  I'm not a lawyer, but I'll look up the cases and see what they say.  OK, Alenco v FCC (2000) does say, "Because universal service is funded by a general pool subsidized by all telecommunications providers and thus indirectly by the customers excess subsidization in some cases may detract from universal service by causing rates unnecessarily to rise, thereby pricing some consumers out of the market." But Qwest v FCC (2001) says that assertion is arguable, and notes that the FCC has not made it a principle of the program to limit the burden on ratepayers.  Let's study this to see if subsidization actually would hurt affordability for anyone.

" we seek to promote a robust debate on the relative effectiveness of the programs."  Why?  What does it matter if the Lifeline (née Low Income) program is more effective than the Connect America Fund (CAF, née High Cost Program)?  If they're both incredibly effective, why does it matter if one is more effective than the other?  And how are you going to compare the effectiveness of two programs that have different goals?

Oh, look at the table on page 5.  The CAF/High Cost is already over cap.  So there you go: the CAF will immediately start eating into the other programs, only we won't notice it right away, because the other programs have unused cap space.  The boiling frog fable comes to mind.

"we also seek comment on the appropriate way to reduce expenditures automatically."  There it is: we want to cut your funding without actually having to vote to cut your funding.  It's not us cutting your funding, it's "the legal imperative to remain within the cap."  Please pay no attention to the fact that we created that "legal imperative" in order to create exactly this situation, and we could remove it.

"We also seek comment on extending our projections out further than one year to better anticipate potential spending over the cap. ...the Commission would have a better opportunity to coursecorrect if it can evaluate demand over a more extended period of time."  Wait, so you're saying that if USAC projects that we might hit the cap in 3 years, you're going to start to restrict funding now?  Yeah, no.

"should we prioritize based on the cost-effectiveness of each program or the estimated improper payment rates?"  What does "cost-effectiveness" mean?  Here are the improper payment rates from page 81 of the FCC's 2018 financial report:
CAF/High Cost 0.03%
E-Rate 2.59%
Lifeline 18.47%
So when the CAF busts the cap, Lifeline (and to a lesser extent the E-Rate) would take the pounding.  (It appears that 2 IPIA audits were conducted on the Rural Healthcare program, and no improper payments were found.)

"Should we instead consider reducing each program’s disbursements by the same amount...?"  The same dollar amount?  Because a reduction of $582,000,000/program would mean a 13% decrease in the CAF, but would completely obliterate Rural Healthcare.

" unexpected increases in demand in one program could affect the funding levels of other programs that have not experienced similar unexpected increases in demand."  C'mon, the purpose of the overall cap is to have demand increases in one program affect the funding of the other programs.  If you don't want that to happen, don't create an overall cap.

"would self-enforcing caps on each of the programs provide more predictability to universal service spending?"  Yup.  It's hard enough trying to read the tea leaves to determine demand within the E-Rate program.  Having to guess what will happen in the other programs would make life much more unpredictable for E-Rate participants.

"Are there ways to compare effectiveness across the programs more holistically in order to measure program efficiency?"  There are many ways, all of them flawed.  Let's use penetration rates among residential, business, and community anchor institution locations potentially served by the program.  I've mentioned that the E-Rate participation rates are dropping, but the other programs are worse. I've mentioned that Lifeline only serves 28% of those eligible, and I'll bet the CAF has very low penetration rates among potential residential customers.  Side bonus: focusing on penetration would encourage the FCC to remove the barriers that are driving away E-Rate applicants.

"We also seek comment on combining the E-Rate and RHC program caps."  Um, no.  The caps should only be combined if the programs are combined.  Why should those 2 programs have to fight over the scraps left over after CAF busts the cap and the pain gets split between Lifeline and the E-Rate/RHC?  Another boiling frog budget cut.

"In other USF proceedings, some stakeholders have asked the Commission to reexamine the rules to better harmonize the USF program rules."  So instead of harmonizing the rules, you're going to combine budget caps?  No one asked for that.

"It is reasonable, therefore, to consider combining the caps to create additional implementation efficiencies and flexibility."  No, it isn't.

On to the Commissioners statements.
Commissioner O'Rielly:
"Since the fee is generally spread among consumers on an equal and agnostic basis, low-income households pay a far greater share of their income to the USF than their high-income counterparts."  Can I get a source?  It certainly could be true, but I'm not aware of any study on the relative telecom spending of low-income and high-income families.  If it is true, then someone at the FCC should look into why the Lifeline program is so ineffective....

"This NPRM initiates a dialogue...."  Who will take place in that dialog?  When is it my turn to discuss ideas with the Commission?  In my experience, an NPRM does not promote dialog.  The Commission has said it is considering some rules, stakeholders have 30 days to write comments (with another 60 days for reply comments), and then the Commission makes a rule.  If you want to start a dialog, post a Request for Comment before posting an NPRM.  An NPRM is the last step in the process before publishing an order.

"This NPRM’s proposed budget would NOT cut funding to Universal Service."  If it never limits USF funding, then it serves no purpose.  It makes no current cuts, just sets arbitrary limits on future growth.

"Certain special interest groups have claimed—incorrectly—that establishing an overall budget is a roundabout way to cut funding to the Lifeline program for low-income Americans." Guilty as charged.  Does that make me a "special interest group"?  I'm coming up in the world.  Who else is saying this?  Am I single-handedly "certain special interest groups"?

Commissioners Rosenworcel: "I do not support an approach that fosters the universal service hunger games."  Wait, would we get to meet JLaw at USAC trainings?

Commissioner Starks: "...the FCC should be focused on mapping not capping."  The Dems sure went for the sound bites, didn't they?

Me, I say the FCC should be focused on the "universal" part of Universal Service, by taking steps to increase participation.  Growing, not capping.

Friday, May 31, 2019


SECA (the State E-rate Coordinators’ Alliance) has submitted a list of proposed changes to the Eligible Services List (ESL) to the FCC.  Let's see what they're proposing:

  1. Make content filtering eligible
  2. Make more data security functions (anti-virus, anti-intrustion) eligible
  3. Allow applicants to choose multiple vendors to provide the same service to the same building
  4. Cabling should be eligible, regardless of what's plugged into it
  5. Make break/fix and time/materials maintenance contracts ineligible
  6. Fund multi-year support contracts in the funding year they're paid, not pro-rated across the length of the contract.
  7. Eliminate sub-categories (I think they mean getting rid of the Basic Maintenance category)
  8. Continue MIBS ("Managed Internet Broadband Service"; paying a company to provide equipment, installation, management, repair of an applicant network)
  9. Two suggestions
    • Bring back the Glossary of Terms
    • Include a CIPA (Children's Internet Protection Act) compliance reminder
  10. Allow Wi-Fi on buses (and other off-campus Internet solutions)
To which I say:
  1. I've been saying this since 2007.  It made it into an NPRM in 2008, but withered on the vine.
  2. See #1.  The most important reason: it's increasingly difficult to find firewalls that aren't called "total security appliances" and don't include all this stuff.  Let's not burn applicants who don't have the tech savvy to match manufacturer jargon with USAC jargon to figure out which features are eligible.
  3. Yes!  Buying connections from 2 different vendors is a cost-effective means to increase network availability.  "Redundant" is not a dirty word in IT; it's a virtue.  The GSA (the US gov't organization responsible for purchasing) has made it a requirement of Internet contracts since 2008 (if not earlier).  The GSA requires that even government agency backup sites for disaster recovery have "redundant access to the GSA data network."  Check out page 24 of the GSA's ordering guide for data services: it explains what to do if "[t]he agency wants to use one solicitation to select multiple contractors for the same requirements: such as for a primary and backup, or for network redundancy/diversity."
  4. I was going to get my hackles up a little, but the $150-in-5 Rule makes me just say "fine."  I don't feel good about security cameras and phones being funded if they're riding on their own network (with their own switches, separate from the data network used by students).  But forcing applicants to cost-allocate their cable plant just seems like a huge waste of time since C2 budgets don't allow applicants to get all the eligible equipment they need, especially since most of those devices are just going to be plugged into the same switch as the WAPs.
  5. Huh?  I'd be OK with dumping maintenance entirely, but why single out break/fix contracts?  I've always thought those contracts fit in better with the FCC's position of "we don't want to pay for warranties, just for services delivered."  And they definitely fit better with the E-Rate calendar, which forces applicants to start the year without maintenance funding approved.
  6. Yes.  Just another area where enforcement saves no money, and creates headaches.
  7. Agreed.  The only reason to have a separate Basic Maintenance was the 2-in-5 Rule.  Let's toss that distinction.
  8. Again, with C2 budgets, go ahead and make it eligible.  My only complaint is that I can get E-Rate funding for someone else to manage my network, but I can't get funding for the products I need to manage my network.  Let's make network management software and appliances eligible.
  9. Yes.  Shortening the ESL didn't simplify the rules, it just hid the rules.
    • The Glossary of Terms was important, because when I read the ESL, I hear Inigo Montoya in my head: "You keep using that word. I do not think it means what you think it means."
    • Let's take it a step further and tell applicants whether CIPA requires: 1) applicants to filter devices which are not applicant-owned if they are using the applicant network, and 2) applicants to filter applicant-owned devices if they are not on the applicant network.
  10. I have heard of some great uses of Wi-Fi on buses.  Back when we were hitting the funding cap for the program, I didn't think it was a good use of funding, but we're awash in funding, so I'm OK with it.
So I agree with 9 out of 10.  As usual, SECA delivers wise suggestions.

And they got me thinking.  Several times they mentioned how the 470 drop-down menus should work, and it occurred to me: the ESL should just be an explanation of how to use the drop-downs on the 470 and 471.  Organize the whole thing that way.  It would serve 2 purpose:
  1. It would increase the chances that 470s and 471s were done right, which is kind of the point of the ESL.
  2. It might make the FCC realize how freakin' hard it is to make reality fit into the drop-downs.

Stop the madness

Now it's official.  The FCC is seeking comment on a Petition for Rulemaking from a trio of small phone companies who want to "discourage overbuilding of existing federally supported fiber networks."

I've already stated my objections to this harebrained attempt to preserve monopolies.  So I'll just say this: get your comments in.  Because I am sure that the companies who have received federal funding to install fiber are going to be vigorous in their support of this proposal to protect their monopolies.  And the fact that it took only 8 days for the FCC to put out this notice has me worried.; it feels like the FCC is rushing to get this out there.  Perhaps because Commissioner O'Rielly is obsessed with overbuilding.

Comments are due by  July 1, reply comments by July 16. 

Filing is not hard.

Just go to the Express Comment form, put in Proceeding RM-11841 (as you type in the text box, you'll see a list of proceedings; after you've typed "RM-1184", you can click on "RM-11841" on the list).  Then put in your name and address, and under "Brief Comments," type in what you think of the idea. 

It seems the FCC likes to hear how the rule would affect specific organizations, so if you can show how this rule would harm your school or library, that's very powerful.  In general, facts are powerful.

If you want to write your comments offline and then upload them, you can use this form.

Comments matter.

Friday, May 24, 2019

Overbuilding again?

Well, now it's moved past one Commissioner's complaints.  A trio of rural phone companies have filed a request for rule changes with the FCC, seeking to preventing overbuilding of existing fiber.

First, I'll say that they do have a point.  But their suggested rule changes are terrible.

Where do we agree?  "Because the regions include hundreds of schools and cover thousands of square miles, only select, large service providers have been able to respond to the RFPs. Smaller providers that are already serving individual schools within the region, via their USF-supported fiber networks, were unable to respond to the RFPs due to the sheer size of the requested WANs. "  Yup, that's a problem, and not unique to fiber; I have provided examples of statewide purchases excluding bidders.

I don't have a great solution to the "too big to get bids" problem.  I think the best solution is to get rid of consortia and use purchasing cooperatives; applicants combine their purchasing power, but contract individually with the selected service provider (which of course means filing their own Form 471).  So in this case, each district in the TX consortium would have to compare the consortium offering to other bids, including bids that only serve that applicant.  If there are reasons that a district would prefer to be connected to the consortium network, they can include that as an evaluation criterion.  But price has to be primary.

The problem I can't solve is that such a system is less attractive for bidders in two ways: 1) the most lucrative clients are more likely to find a better deal and not purchase through the cooperative, leaving the winning bidder to cope with the lower-quality clients; 2) if a client or two in the middle of the area drops out, it could blow a hole in the network design.

But that solution is much better than the change proposed by the trio of phone companies: "Category One services shall not include special construction costs for the construction of fiber where it has been demonstrated that fiber already exists, unless the existing fiber owner is unwilling to negotiate in good faith to lease that fiber at reasonable market-based prices."

How will USAC determine if fiber exists?  Thusly:
  1. Anyone applying for Special Construction will have to have a "FCC Form 471 Special Construction Exhibit" which includes a list of locations and a map of the fiber route.  The Exhibit is posted publicly for 60 days
  2. During that 60 days, anyone with fiber in the area "shall submit information to the Administrator to show that fiber already exists in the applicable locations."
  3. If USAC decides there is existing fiber, the service provider on the 471 will have 120 days "to negotiate in good faith the terms, conditions and reasonable, market based price of a fiber lease agreement."
Reasons I dislike this solution, off the top of my head:
  1. More forms and more review?  The application process and review process for self-provisioned fiber is already incredible onerous.
  2. The process would not conclude until 180 days after the Form 471.  So the FCDL is delayed over 180 days (60 days + time for USAC to decide if fiber exists + 120 days to negotiate).  It's already a rush to get a big network lit by June 30, and this process would remove almost half the time available.
  3. " fiber already exists in the applicable locations" is too vague.  If the map includes one pole that has someone else's fiber, are we going to put the application on hold for 180 days?  What if someone has fiber connecting some of a district's locations, but not others?  What if there is fiber running with a half mile of the locations?  Within a mile? Ten miles? 
  4. Negotiate the "market based price"?  These 3 telecoms are trying to ensure that there is no market, by maintaining their monopoly on fiber in the area.  This whole situation arose because a new service provider can lay new cable more cheaply than the cost of leasing existing fiber.  Even when the existing fiber was installed with USF subsidies (from the High Cost program).  Because the existing fiber is at monopoly prices.
  5. The new service provider won't know it's costs when it submits a bid, since the cost will be dependent on the results of negotiations, half a year after the 471 is submitted.
  6. You think this won't end up in court?  Any time I hear "good faith," I think, "there's a lawsuit waiting to happen."
  7. This solution assumes that only large projects will be affected.  What if the Baby Bell has fiber coming into a building, but the cable company, which has fiber on a nearby pole, will have to pay Special Construction to bring the fiber into the building?  Does the cable company have to negotiate for the existing fiber?
  8. More fiber is better.  The E-Rate is not in the business of running fiber out to remote areas; that's the job of the High Cost program.  So the E-Rate should only pay for overbuilding in cases where it is cheaper.  That is currently the rule.  These new rules seek to increase the cost to the E-Rate program in order to protect a monopoly.
So I hope the FCC will not make the changes suggested.  Instead, maybe they should just stop pushing consortia.

Friday, May 17, 2019

Subsidizing monopolies

All the FCC Commissioners testified before Congress yesterday.  No, I didn't listen to it.  But I am scanning their statements to see if there's anything important.

First, of course, the most important question: Did they capitalize the "R" in "E-Rate"?  Well, it turns out only Commissioner O'Rielly used the word.  He did capitalize!

So what did they say about the E-Rate?  Not much obviously.  Is that a bad thing?  Part of me just wants Congress to forget all about our little program.

Chairman Pai:  While the Chairman did talk about the Universal Service Fund, and said the digital divide was a top priority, he focused on on the Connect America Fund and mentioned the Rural Health Care Program.  The only statement I found that concerns the E-Rate:  "...we developed a reorganization plan to create a Fraud Division within the Enforcement combat USF fraud...."  Good.  Stay focused on fraud.  Because most improper payments are the result on unwitting applicants getting snared by the huge, secret, nebulous and ever-shifting rules of this program, and don't benefit anyone personally.  Better to focus on people intentionally taking improper payments for self-enrichment.

Commissioner O'Rielly: Anybody want to guess?  Yup, overbuilding.  This time, he takes his complaint further: "providers serving hard to reach areas can face serious financial difficulties if a new government-subsidized provider 'competes' to serve existing customers—or worse—takes only the most highly profitable customers.... It recently came to my attention that new E-Rate-subsidized fiber networks were overbuilding local USF-funded Texas broadband providers and stealing their core anchor customers. By manipulating the contracting process to favor the bids of particular providers or self-provisioned service, some local school districts have been actively undermining local USF-supported providers’ existing investments, and as a result, making it even more difficult to serve surrounding communities where some households may lack any Internet access at all."  Wow.  Let's unpack that.

" a new government-subsidized provider": Yes, the new provider benefits from the E-Rate subsidy, but the existing provider benefits from the E-Rate subsidy and the CAF subsidy.  So it's a government-subsidized provider winning a bid over a doubly-government-subsidized provider.

" 'competes' to serve existing customers": Yup, competes.  The Form 470 process does increase prices and reduce flexibility for applicants, but it can create competition.  And clearly this whining is coming from someone who lost a competition.

"takes only the most highly profitable customers": I think of this as Ma Bell's Lament.  My dad worked for Ma Bell, and when they lost their monopoly, he said that since competitors would skim the profitable business (long distance and business local), Ma Bell would have to raise rates on residential local service.  He wasn't wrong, but....  Sucks when your monopoly gets taken away.

Wait a minute, though.  Take a step back.  "most highly profitable"?!  Shouldn't LCP (Lowest Corresponding Price) guarantee that school districts are the least profitable customers?  I know LCP isn't enforced, but should a Commissioner be admitting that to Congress?  And LCP aside, I object to the idea that the cost of bringing service to remote areas should be funded by overcharging school districts.  Why are you trying to make the E-Rate fund that service?  That's the job of the High Cost Fund.  And why aren't Connect America Fund projects required to serve surrounding communities?

"manipulating the contracting process to favor the bids of particular providers": If the Commissioner has evidence that an applicant's procurement has not been fair and open, he should Code 9 that applicant. [Whistleblower calls used to be called "Code 9" calls, because if you called in and said "Code 9," you could be anonymous.  Alas, the Client Service Bureau has no sense of tradition, so if you want to report a program violation today, you press 3.]  Except, you know what?  Self-provisioned fiber FRNs are essentially pre-Code-9ed; the procurement process is scrutinized more closely than it would be under a typical Selective Review or Audit.  If, on the other hand, the Commissioner only has a complaint by a telecom company with no evidence of malfeasance, he should not say such things to Congress.

"favor the bids of ... self-provisioned service": Has the Commissioner seen what applicants have to go through to get approval for self-provisioned service?  The system is set up to favor lit fiber over leased dark fiber, which is favored over self-provisioned.  And why would an applicant want to favor self-provisioned?  E-Rate unpleasantness aside, self-provisioning projects are a tremendous pain in the filament.  The only reason to go through the hassle of laying your own fiber is to save money.

"some local school districts have been actively undermining local USF-supported providers’ existing investments":  Does the Commissioner have evidence that districts are trying to undermine someone's investment?  What possible motivation could they have for actively undermining a telecom company?  I'll grant that the provider with existing fiber may have been counting on charging a lot of money to the school district, but the district is not seeking out lower prices because it wants to undermine anyone.

"making it even more difficult to serve surrounding communities where some households may lack any Internet access at all": So taking away one customer makes it more difficult to serve other customers?  Hmm.

Perhaps the Commissioner is right and an unscrupulous school district (or, based on the questions in his letter to USAC on the subject, more likely a consortium of districts) has colluded with a service provider to fix a procurement and wastefully install more fiber on poles where fiber already exists.  If that's true, the Commissioner should give it to the local Attorney General, not complain to Congress about it.

Or perhaps a service provider got CAF funding to lay some fiber in a remote area, with a business plan based on monopoly pricing, and another company came in and undercut them.  Speaking as a small business owner, I completely agree that competition sucks, and it makes it much harder for me to bring E-Rate to all applicants.  Speaking as a taxpayer, though, I'm glad that no one has a monopoly on E-Rate consulting.  (OK, if I had a monopoly, I would be a beneficent overlord and the program would be much improved, but that's an exceptional case.)

Or perhaps the applicant consortium was larger than the footprint of the already-subsidized existing carrier's monopoly, which again messed with the business plan.  I have certainly pointed out in the past that large consortia can limit competition., and suggested that applicants "take a close look at whether that consortium is really going to save you money."

Whatever the case, it's not an issue for Congress.

And it doesn't strengthen the Commissioner's "humble request ... that Congress consider the FCC’s Universal Service Fund (USF) as a primary means to distribute new funding" in order to avoid "wasteful and duplicative spending and adverse consequences...."  I mean, even if his example were valid, he's basically saying: "We need to keep all the funding in the USF so that we don't see the kind of duplicative and wasteful spending that we're currently seeing in the USF."

But the Commissioner did get the most important thing right: the big "R" in "E-Rate."

Thursday, May 16, 2019

再见, 华为

What does President Trump's Executive Order on Securing the Information and Communications Technology and Services Supply Chain have to do with the E-Rate, you might ask?  It will probably affect which vendors you can buy equipment from.

Not that the FCC needed an Executive Order to get on this.  Back in April, the Commission released a Notice of Proposed Rulemaking "to prohibit, going forward, the use of USF funds to purchase equipment or services from any communications equipment or service providers identified as posing a national security risk...."  The NPRM quickly focused on two vendors: Huawei and ZTE.  The FCC created Docket 18-89 for comments, and they keep coming in.

Meanwhile, the 2019 National Defense Authorization Act (skip to section 889, page 282) declared that no executive agency should purchase from Huawei Technologies Company, ZTE Corporation, Hytera Communications Corporation, Hangzhou Hikvision Digital Technology Company, or Dahua Technology Company.  And the Commission sought comment on whether that applied to purchases through the USF.

So one of these days, the FCC is likely to prohibit the use of equipment from those countries.  Does that matter?  Well, I couldn't find any instances of E-Rate applicants making any C2 purchases directly from Huawei  (SPIN 143036885) or ZTE (SPIN 143044152).  But some of the comments in the docket are from telecom companies using equipment from those vendors who are going to be facing some serious replacement costs.  So perhaps some C1 services will be creeping up.

Meanwhile, the tariffs on Chinese imports have already affected C2 pricing.  The September 10% tariffs increased prices from many C2 manufacturers, but I haven't read anything about the effect of the new jump to 25%, but it's got to have some effect.

Tuesday, May 14, 2019

Someone's head restin' on my knee

I happened across some suggested changes to the program over at Funds for Learning, and I can't resist running my mouth.  The suggestions:

  1. Bring back voice
  2. Make all network infrastructure eligible (security, monitoring and management are mentioned)
  3. C2 budgets should be per-entity, not per-entity.  By which I mean, per-organization, not per-location.
  4. C2 budgets should be doubled.
  5. The C2 budget floor should be tripled.
To which I say:
  1. Let's expand C2 first, and see if we've got money left.  Back when the program ran out of money every year, I think I was the first to suggest throwing voice out of the program.  Now that we don't hit the cap, I'm OK with letting voice back in.  But first, let's fully fund C2.
  2. I agree that the per-student cap reduces the need to nit-pick nework equipment.  And all sorts of security equipment should be eligible in any case.  Monitoring and management are a little more questionable to me, but if we're going to pay for MIBS (the "M" is for "managed"), then it seems like management should be eligible, whether it's a service or a piece of equipment.  But what FFL said was, "There should be zero ineligible network infrastructure."  That's a bit too far: let's not let servers back in, or network storage (I'm looking at you, video servers).  But yes, let's allow security, management and monitoring.  It's irresponsible to run a large network without them.
  3. Yes, yes, yes!  This should be the FCC's top E-Rate reform priority.  It's a simple change, and would dramatically simplify the C2 process.  And it would give school districts the power to decide where they need equipment, rather than having to live by the fiction that all locations have equal C2 needs.
  4. Yes!  My back-of-the-napkin calculations say we should make the C2 cap at least $500/student, and the program could afford $600/student, but doubling would be a step in the right direction.
  5. Yes.  Small applicants are leaving this program in droves, so the FCC should do whatever it can to bring them back.
What is the FCC doing about C2, anyway?  When the Wireline Competition Bureau released their Report on Category 2 Funding, I wondered if the next step would be an NPRM.  I mean, it seems like they'd have to do one, no?  They did request comment on C2 budgets back in 2017, but that doesn't count as an NPRM, does it?

If no Order is issued, applicants who applied for C2 in FY 2015-2016, as well as applicants who have never applied for C2, would find themselves back under the 2-in-5 Rule for FY 2020-2021.  (Applicants who first filed for C2 in FY 2016-2017 would go back to 2-in-5 in FY 2021-2022, and so on; as their 5-year budgets expired, applicants would go back to 2-in-5.)

If the FCC is going to release an Order, I'd think it would be before the Eligible Service List is prepared.  At this point, I don't think that leaves enough time for an NPRM.  An interim Order would create more chaos, as applicants try to figure out if they should lock into a new 5-year cycle, or see if something better is coming.

Here's a question that I would not have considered back in 2014: would a return to 2-in-5 be a bad thing?  I mean, the worst part of the 2-in-5 Rule was that most applicants never got a sniff of C2 funding.  With the vastly increased cap and everything but broadband tossed out of C1, we wouldn't run out of money unless applicants started requesting more than $600/student.  That might be enough.  But there are other problems with 2-in-5.  So if we're not going to run out of money, how about we go to 5-in-5?  Request whatever you need whenever you need it.

You can say it's stupid, but in the WCB's C2 report, they said that $150/student was enough. (Well, they said the "budget approach appears to be sufficient for most schools and libraries," but then they went on to talk about how few schools had spent all their money, so they were basically saying that $150/student was enough.  So if applicants don't need more than $150/student, then why not just get rid of the restriction, and let them spend what they need?  Even if applicants spend $300/student every 5 years, we'll stay under cap.  The only argument for keeping the cap so low is that applicants don't need more.

So let's try it: everyone can request all the C2 they want.  If it turns out that the WCB was wrong about C2 needs and demand exceeds the program cap, then approve applications on a first-come, first-served basis.  Yes, EPC might buckle under the weight of applicants trying to be the first to submit, but the strain would probably be less than the current strain at the end of the window.

But wait, why have a gold rush of applicants jumping on EPC at the start of the filing window?  Why have a filing window?  If we're approving applications as they arrive, there is no need for a filing window.  

And since C2 caps and 2-in-5 would both be gone, we'd no longer have a need for C1 and C2, would we?

Well, I did not expect to end up there, but wouldn't it be loverly?

Thursday, May 02, 2019

The Bus is Back

Some in Congress are trying to force the FCC to allow WiFi on buses.  When I blogged about WiFi on buses five years ago, I was not sanguine on the idea.  Now, I'm OK with it.

But in order to meet the expectations of long-time readers, I'll start with my complaints about the idea.

First, is the Digital Divide (or Homework Gap or whatever) a big problem?  In a 2017 survey, only 13% of students said they sometimes they cannot do homework because they lack Internet access outside of school.  OK, it was an online survey, but still....

Second, we can't solve the Digital Divide (or Homework Gap or whatever) during the bus ride home. 
  1. Only about half of kids take the bus
  2. Bus rides aren't long for most kids.  How long?  Well...
    1. One vendor says 40 minutes a day.
    2. North Carolina's DOE says 24 minutes/ride, 48 minutes a day.
    3. Arkansas says 49 minutes each way, 98 minutes a day.
    4. In West Virginia, it's 40.7 minutes in the morning, 81.4 minutes a day.
    5. The largest research study I found (covering rural schools in 5 states) showed that even in rural areas, 15% of kids rode less than 30 minutes, 75% less than 60 minutes.
  3. Bus WiFi is only useful if connected to the Internet.  How stable is the Internet connection on those long rural routes?  I predict a new excuse: "The bus WiFi ate my homework."
Third, connectivity is half the problem.  The other half is a device.  Students can only work on the bus if their district allows them to take laptops or netbooks home.  A 2017 survey found that 14% of schools give students a computer to take home [skip to slide 19 of the presentation].

On to the things I like.

First, we have the money.  The program is nowhere near cap, so an additional $250 million per year won't break the bank. (484,000 school buses x $44.97/month x $12 months)

Second, some school districts are using school buses as neighborhood access points.  Just park the bus near the end of its route, leave the WiFi on overnight, and boom! you've lit up that neighborhood.  Assuming, of course, that the neighborhood has good cell phone reception.

Third, it gives the kids something productive to do on the ride home.  Assuming that you can lock down the Internet access to prevent the kids from having any fun.

I said I was OK with it.  I didn't say I loved it.

Sunday, April 28, 2019


The first wave is out!  And it's a big one.  USAC's New Brief on the subject says that over half of the applications got an FCDL.  We've had bigger waves, but we've never had one this large so early.

It's definitely the low-hanging fruit.  Why do I say that?
  1. The News Brief  says that commitments were issued for 18,500 applications and 24,000 FRNs.  So they vast majority of the applications approved had 1 FRN.  
  2. While over half the applications were funded, only 18% of the requested funding was committed. So the amount of funding per application was way below the average.
  3. Only 6% of the funding is for Category 2, while 34% of the funding requested was for C2. So they avoided C2 for the most part.

Here's a table to put this wave in historical perspective.

FYWindow closeDays passedPIA approvedDays passedFirst FCDLTotal daysMillionApps
*The FY 2018 first wave was released it on in two waves, on 4/20 and 4/21; I'm counting those as one wave.

Wednesday, April 17, 2019

Tempest in a specially constructed teapot

USAC has sent a letter to Commissioner O'Rielly in response to his letter with questions about consortium's overbuilding existing fiber.

First, the most important question: did USAC capitalize the "R" in "E-Rate"?  No!  Philistines!  They even have the gall to shrink the big R when quoting from the Commissioner's letter (he used the big R consistently in his request, perhaps to avoid being labeled O'rielly).  USAC didn't even acknowledge that they were altering the Commissioner's letter with something like "E-[r]ate" or "E-Rate [sic]."

On the main question, USAC's response is a big nothingburger: USAC doesn't know which special construction projects are overbuilding existing networks because carriers don't share the routes of their fiber deployments with the public.  Perhaps the Commissioner will explain exactly what he means by "overbuild" and make a new request.  At one point, he hinted that "overbuild" might mean "installing new fiber in a county where some fiber is already installed." Even so, I can't find any way to find out whether fiber optic cable is hung on poles in a particular area.  USAC mentioned the National Broadband Map, but that's only useful for determining consumer access to Internet access at speeds of at least 25 Mbps (the FCC's benchmark for "broadband").  I can't find any tool that determines if there is any fiber installed in a geographic area.  I guess it's safe to assume that if an ISP is offering 25 Mbps to consumers, it's probably moving that traffic to fiber somewhere nearby.

And now, a little analysis that no one cares about.  The numbers don't add up for me. For example, in FY 2017, USAC says 19 applicants requested special construction as consortia.  Of those, 18 got a funding commitment, 2 were denied for cost-effectiveness, and 2 are still pending.  That's 19 applicants and 22 results.  That must mean that some poor applicants are both Committed and Denied and/or Pending. And if you look at the dollars, there is $74 million requested, $34 million Committed, $2 million Denied-for-cost-effectiveness, and $3 million Pending.  That leaves $35 million unaccounted for.  So that means that almost half the applicants are neither Committed, Denied-for-cost-effectiveness or Pending.  (I suppose most of them are Denied-for-reasons-other-than-cost-effectiveness.)  That means that at least one applicant had a result other the 3 results shown, so we've got 19 applicants and 23+ results.

While writing this, I was just watching a Funds for Learning webcast [my inability to focus on one thing at a time is no reflection on the quality of the info or presenters], and one of their slides (you can see it right around 21:00 in the recording) showed that program-wide in FY 2019, applicants planned to spend much more on lit fiber with special construction ($175 million) than on leased dark fiber ($69 million) and self-provisioned ($57 million) combined.  So some (perhaps most) of the funding shown in the USAC letter will be used to connect existing lit fiber networks to applicant locations, which means it's not overbuilding.  For context, requests for lit fiber with no special construction total $1,889.7 million.

So how much overbuilding is going on?  No one knows.  But we do know that it isn't much.

Tuesday, April 09, 2019

Special constriction

You know I'm going to read and comment on a new report out from the Benton Foundation and EducationSuperHighway called "Improving the Administration of E-Rate."

Oh dang, it's long. And no pictures.  OK, maybe just the Executive Summary.  Here's my Executive Summary Summary:
  • USAC is using a flawed cost model to delay and deny special construction applications.
  • PIA is asking confusing, opaque and flawed questions. 
  • “Cardinal change rule”  ('nuff said).
Damn, they pulled me in.  I'm reading on.

"But nothing in the FCC’s orders authorize USAC to administer its duties through a hidden process, based on non-transparent criteria...."  What?!  The entire PIA process is administered through 700 pages of hidden processes and non-transparent criteria!  Yes, the special construction approval process is kafkaesque, but it's no worse than any Cost-Effectiveness Review (CER). All the points they raise apply to all CERs, as some of us have been pointing out since the CER first appeared.

The report also says that the ever-shifting questionnaire on fiber builds is improper because USAC is making changes in the standards for approval of E-Rate applications.  That may be true, but we don't know; the standards are secret.  It may be that the questionnaire is in the PIA procedure manual that the FCC approves every year.  We'll never know, because the FCC says that the routine processing of funding applications is a law enforcement action.

I like the report's discussion of the Public Records Act (PRA) requirement that information collections be approved by OMB. " The absence of OMB approval appears to provide any E-rate applicant with a complete, statutory defense to any agency action." Oh, snap!  Except unapproved information collections are nothing new.  Remember Item 21 Attachments?  Required information collection, but not approved by OMB.  And don't forget bid evaluation worksheets.  Shouldn't Service Substitutions and SPIN Changes be on a form?

Next, the report turns to the "cardinal change rule." I agree that USAC has provided no guidance on what the rule is, but what did you expect?  They haven't even defined what an RFP is, even though they're requiring them for some applications. (Add RFPs to the list of information collections without PRA approval from OMB.)

The recommendations in the conclusion are all very good and quite reasonable.  But since the FCC believes that E-Rate applications are law enforcement actions, it wouldn't be prudent to give all that information to the suspected lawbreakers (applicants).  

Also, reducing the fear and uncertainty in the E-Rate application process will put us E-Rate consultants out of business.  In principle, that's good, but in practice ... well ... can we wait until my kids are out of college?

Monday, April 08, 2019

ESH we hardly knew ye

I've had my disagreements with EducationSuperHighway about the data they collect and how they analyze it, but on the whole, they have been a very positive influence on the E-Rate program.  And their message of "more fiber!" is an important counterpoint to Commissioner "Overbuild" O'Rielly.

So I can't say I'm happy that they're winding down.  In principal, I find it quite refreshing for an organization to say, "OK, we did what we set out to do.  Bye!"  But in this case, I have the feeling that we'll always need someone to fight a rearguard action against the special construction naysayers.

So, ESH, kudos on deciding to phase yourselves out.  Only don't.

Sunday, March 31, 2019

A shell game, only with caps

Am I the only one who is starting to feel like this?
[If you aren't familiar with the children's book Caps for Sale, I recommend it.]

The E-Rate was born with a $2.25 billion cap on it.  Then we added a cap on Category 2 spending.  Now the FCC is thinking about putting a cap on overall spending in the Universal Service Fund (USF).  Enough with the caps already!

To be precise, what we know publicly is that Chairman Pai has circulated an item suggesting that the Commission release an NPRM about "Universal Service Contribution Methodology."  Apparently, by circulating the item, he has allowed the Commissioners to vote privately on the measure instead of voting in a public meeting.

Commissioner Rosenworcel and Senator Markey (who's like godfather of the E-Rate or something) have already expressed their displeasure.  Commissioner O'Rielly has expressed his support.

To me, the best argument against this overall cap comes from Commissioner O'Rielly: "Fact: 3 of 4 USF programs already have hard spending caps & the other has a soft cap requiring Commission action if it were exceeded.  An overall cap doesn’t add new budgetary pressures than those that already exist!"

In other words, "This proposal has no effect."  If it doesn't do anything, let's not consider it.

Of course, it could have an effect, and if it does, it won't be a good one for our little patch of the USF.  I don't see the E-Rate needing a cap increase, unless they bring back voice or increase the C2 cap, but if other programs need more cap space, it would mean reducing the caps of other programs.

There is an effort underway to increase the cap over at Rural Health Care, but that program is small enough that it wouldn't significantly affect the other programs.

I think this cap is all about the Lifeline Program.  USAC has determined that 10.7 million households participate in the program, but 39 million households are eligible.  So if even half the eligible households were funded, the cost of the Lifeline Program would increase by around $1 billion.  And wouldn't you know, the Lifeline Program is the one with the "soft cap."

So instead of putting a hard cap on Lifeline, the FCC wants to put a hard cap on the whole USF.  Why be so indirect?  I mean, I can see how it looks bad to say, "We're only going to provide enough funding to serve 28% of the people eligible for the Lifeline program," but who would notice?  Currently, 72% of the people eligible for the Lifeline program haven't noticed it exists.

Don't put another cap on 3 other programs just because Lifeline isn't capped.

Thursday, March 28, 2019

Surf's up?

The FCC has approved the PIA review procedures.  That means that USAC can start approving 471s today.  Based on the PIA inquiries we've received so far, it looks like we're going to start with a "low-hanging fruit" wave of small, simple C1 applications.  That seems like a good move; let all the new PIA reviewers dip their toes in the shallow water before throwing them off the deep end.

Side rant: Since I've been so quiet over the past couple of years, I would be remiss if I did not take advantage of this opportunity to rant about the irony of the FCC issuing public approval of the secret rules by which applications are processed.  Did you know that every year the FCC approves a 700-page set of procedures for processing applications?  (Well, it was 700 pages in 2009, but I'm too lazy to file a FOIA request to find out how long it is now.)  Because the FCC says that the routine processing of funding applications from local governments is a law enforcement action.

So much secrecy.

When can we expect the first wave?  If the recent past is any guide, we should be seeing a wave in April.  Maybe even mid-April.  Of course, it's a new company handling PIA¹, so a delay wouldn't be surprising.
Here's a table of dates from past years:
FY Window close Days passed PIA approved Days passed First FCDL Total days Million Apps
2019 3/27/19 0 3/27/2019
2018 3/22/18 6 3/28/2018 23 4/20/2018 29 $501*15,033*
2017 5/11/2017 1 5/12/2017 14 5/26/2017 15 $47 4,919
2016 5/26/2016 14 6/9/2016 7 6/16/2016 21$17 2,251
2015 4/16/2015 -27 3/20/2015 62 5/21/2015 35 $151 7,100
2014 3/26/2014 -19 3/7/2014 69 5/15/2014 50 $607 14,600
2013 3/14/2013 57 5/10/2013 19 5/29/2013 76 $130 12,023
2012 3/20/2012 35 4/24/2012 77 7/10/2012 112 $646 23,800
2011 3/24/2011 75 6/7/2011 19 6/26/2011 94 $398 18,500
2010 2/11/2010 91 5/13/2010 13 5/26/2010 104 $429 18,200
2009 2/12/2009 49 4/2/2009 26 4/28/2009 75 $134 6,931
2008 2/7/2008 63 4/10/2008 21 5/1/2008 84 $352 10,000
2007 2/8/2007 4/23/2007 74 $202 21,000
2006 2/16/2006 4/26/2006 69 $184 4,880
2005 2/17/2005 6/27/2005 130 $342 7,700
2004 2/4/2004 4/27/2004 83 $43
2003 1/16/2003 5/1/2003 105 $230
2002 1/17/2002 4/24/2002 97 $233 9,300
2001 1/18/2001 7/23/2001 186 $478
2000 1/19/2000 4/14/2000 86 $253 13,000
1999 3/11/1999 7/13/1999 124 $116 6,000
1998 11/23/1998 $73 3,000
*The FY 2018 first wave was so huge, they released it on in two waves, on 4/20 and 4/21; I'm counting those as one wave.

¹ For those who didn't know, USAC is actually a pretty small company.  All of the application processing (and the Client Service Bureau) is outsourced.  The contract to handle PIA has always gone to Solix (nee NECA Services), but in January, it switched to a company called Maximus.  So far things seem OK to me, but we're just jumping into PIA season.

The squeeze

It's past time to trot out my annual table of ESL and window dates (I missed 2018 entirely).  First, my comments on the trends I see in the dates.  [The most important trend ended up buried in the middle, so I put it in bold.]
  1. The ESL release date has been sliding.  It should be July 1, but it's sliding towards December.  On the one hand, the ESL isn't changing much, so it doesn't matter much.  On the other hand, the ESL isn't changing much, so why the long review?
  2. The "60 days" column is shrinking, almost hitting the minimum in 2019.  That's bad.  The 60-day rule was put in place so that applicants would have time to look at the ESL, decide what they were going to apply for, post a Form 470, wait 28 days, select a vendor and be ready for the opening of the window.
  3. The size of the window is shrinking a little.  That wouldn't be a big deal, except that with the "60 days" number dropping, we've gone from having 241 days from the release of the ESL to the close of the window in 2017 to having only 131 days in 2019.  That means applicants have a lot less time to look at needs and budgets, put together a 470, collect bids, sign a contract and file a Form 471.  I still wouldn't say it's a tight squeeze (we only had 71 days in 2010), but it's a squeeze.
  4. The window close have moved from May, where it was for a couple of years, to late March.  It's better than the old mid-February close dates, but I'm all for closing the window in May.  Did you notice that the window closed in May for a couple of years, and the sky didn't fall?
Fund YearFCC releases ESL Days passedWindow announcedPrep daysWindow open60 days?Window closeWindow days
(ext. to 4/16/2015)
(ext. to 5/26/2016)**
** Extended to 7/21/16 for consortia and libraries
Some explanations:
"Days passed" is the number of days that passed between the release of the ESL and the announcement of the window dates.
"Prep days" is the number of days between the announcement of the window dates and the opening of the window.
"60 days" is the number of days between the release of the ESL and the opening of the window, which should be at least 60 days per the Third Report and Order
"Window days" is the number of days that the window is open.

Tuesday, March 26, 2019

Get a life

Really?!  I mean, I expect EPC to be  c r a w l i n g  on the last few days of the filing window, but c'mon, it's 9:00 pm!  Even Pacific Time, it's 6:00 pm.  Don't you people have lives? 

Or could it be that EPC is not currently burdened, but is sucking wind after a strenuous day?

Friday, March 22, 2019

The Midnight Save & Share

Here's an EPC "feature" that has stuck around.  I have previously described the "Midnight Save & Share."  We never studied it closely enough to discover exactly when or why it happened, but if you leave a draft form in your Tasks list (waiting for info or whatever), at some point EPC may decide that you should share your work, and at midnight will Save & Share the form, meaning that it drops into the Tasks list of every user authorized to see the form.  It doesn't seem to happen as much as it did back in 2016 and 2017, but it still happens.

One mystifying change: the Midnight Save & Share does not generate the email to all users that EPC sends when you click the "Save & Share" button:
That's a problem and an improvement. 

A problem because the person who had the form in their Tasks list isn't notified that the form has appeared in other people's Tasks lists.  All authorized users now have that form in their Tasks list, and any of them can now "Accept" that form and move it only to their Tasks list, causing it to disappear from the original owner's Tasks list.

An improvement because that email creates confusion.  No one who gets that email needs to "Create a Form 471," since the form has already been created; someone needs to continue a Form 471.  But some of the people who get the email don't need to do anything.  In our case, every time we Save & Share, we can expect an email or call from at least one employee of the client, asking what they should do.  Or worse, they just Accept the form and Submit it.

At On-Tech, we run into that problem all the time.  See, we like to have at least 2 sets of eyeballs view every form before we submit.  However, only one person at a time can have access to a draft file, and the only way to transfer a draft from from my Tasks list to yours is Save & Share.  So we have to Save & Share every form at least once.

Instead of "Save & Share," how about a "Transfer" option?  Or maybe when you click "Save & Share," you get to pick who you share with?

One improvement that we have seen with "Save & Share."  It used to mean "Save & Give Away"; when you shared a form, it vanished from your Tasks list.  So you couldn't see the form unless another user Accepted it and then Save-&-Shared it, so it would reappear in your Tasks list.

I just have trouble believing that building a portal from the ground up would have been harder than it's been trying to shoehorn the E-Rate process into Appian's business process management platform.  Even now, I think we should start from scratch.